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  Faq
  Welcome to Phonesave frequently asked questions. You will find most answers to your queries here. If you still, however, have a query please contact us.
    How does it all work
  What is Phonesave?
How does it work?
What phones are supported?
How do I backup my data?
How do I restore my data?
What type of information can I store?
What is the Phonesave backup number?
What happens if I lose my phone?
What are the Costs?

    What is Phonesave?
  Top of page

Phonesave is an online backup and restore application for your mobile information.

You can backup mobile information such as Contacts, SMS, Images and Calendar information via the web application or wirelessly via your mobile phone.

You can access your mobile content over a secure internet connection anytime and from anywhere in the world. Which means, when you do misplace that phone, or forget to take it on a business trip, you can get access to all that importat information.


    How does it work?
  Top of page

Phonesave offers customers a secure area on the internet to store all their valuable mobile information.

After you register for the service, you can immediately begin to backup your information.

Contacts
You can backup your contact information from within the web application itself or by sending an SMS Business Card to the Phonesave number 07734177910

SMS
You can backup your SMS information from within the web application itself or by sending an SMS message to the Phonesave number 07734177910. The SMS message must begin with 'Phonesave Save', therefore to save the SMS message 'This is a cool application' you would send 'Phonesave Save This is a cool application'.

Images
Coming soon.

Calendar
Coming soon.


    What phones are supported?
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Phonesave can basically work for any mobile phone that supports SMS.

The lowest common denominator is backup and recovery of Contact information vis SMS. This is you can create SMS messages 'Phonesave Save - Contact Name, 01234 999999' and this would store this in the SMS section of your secure area.

A more sophisticated way of saving your contacts is to use the SMS Business Card method. Around 90% of all new phones support this functionality. See here for more information.

Coming soon is the facility to backup and restore information via SyncML.


    How do I backup my data?
  Top of page

Contacts
There are 4 ways of backing up your contacts.

1. Via the web application you can select addContact.
2. Via SMS you can send a 'Phonesave Save' SMS to the Phonesave number.
3. Via SMS Business Card
4. Via SyncML which is coming soon.

SMS
There are 2 ways of backup up your SMS messages.

1. Via the web application you can select addSMS.
2. Via SMS you can send a 'Phonesave Save' SMS to the Phonesave number.


    How do I restore my data?
  Top of page

Contacts
There are 3 ways of restoring your contacts.

1. Via the web application you can select contacts from your contact list and choose restore. This will send an SMS Business Card to your mobile phone with the contact details
2. From your mobile phone you can select 'Phonesave Get Name' where Name is the name of the contact you want to restore.
3. Via SyncML which is coming soon.


    What type of information can I store?
  Top of page

Phonesave currently allows you to store, backup and recover Contact Numbers and SMS messages. We are looking to introduce technology that will allow customers to backup and restore Images and Calendar information.


    What is the Phonesave backup number?
  Top of page

07734177910


    What happens if I lose my phone?
  Top of page

The typical scenario is

1. Customer registers with Phonesave and backs-up all their important information.
2. Customer loses their phone or their phone gets damaged or stolen.
3. Customer logs into Phonesave from any internet connection.
4. Customer selects all their contact information and presses 'Restore'
5. Customer selects all their SMS information and presses 'Restore'
6. Hey Presto, you have all your important information on your new phone.


    What are the Costs?
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Ultimately Phonesave is free. You can choose to backup and recover your information by using the Web Application. To restore your information via SMS and SMS Business Cards then a small SMS fee is charged. Customers can purchase SMS Packs from within the Web Application.

Please be aware that you need to be in SMS Credit before you begin to use the Phonesave application.


    What are SMS Business Cards?
  Top of page

An SMS Business Card (vCard) is an electronic business card standard devised by the Internet Mail Consortium and later adopted by the Internet Engineering Task Force. vCards are the mechanism by which most phones and other applications on the market today store and send address book entries. Like any specification there are versions. Each phone's support for vCards differs. By letting us know what phone you have we can determine what version of the vCard specification your phone uses and therefore what version of vCard to send to your phone.

There are 2 main vCard versions supported in the world of mobile devices today: 1.0 and 2.1. The main difference between these two is the amount of information that can be held against a contact in your address book. If you can only store a single number against each name you are running 1.0. If you can store a range of information, including multiple phone numbers, email addresses and so forth you are running 2.1.

When it comes to sending your phone contacts we know what phone you want us to send it to, you've told us what brand and we can figure out what version of the vCard specification it's using. If we can't figure it out, because we've never seen that phone before, you'll just need to send us one contact and then we'll know.


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